WhatsApp has become an essential tool for communication in both personal and professional settings. With the rise of WhatsApp as a business communication platform, it is essential for companies to understand how their messages are performing in real-time. This is where chat analytics come into play, providing valuable insights into what works and what doesn’t in your WhatsApp conversations.

1. Response Times: Measure how quickly your team is responding to incoming messages to ensure timely and efficient communication.

2. Message Engagement: Analyze which messages are receiving the most engagement from your audience to tailor your content for maximum impact.

3. Customer Satisfaction: Monitor customer feedback and sentiment to ensure a positive user experience and address any issues promptly.