Abandoned Cart Phone {{abandonment.customer.defaultAddress.phone}} Abandoned Cart Items {{abandonment.abandonedCheckoutPayload.lineItems | map: ‘title’ | join: ‘, ‘}} Abandoned Cart Checkout URL {{abandonment.abandonedCheckoutPayload.abandonedCheckoutUrl}} Abandoned Cart Item Image {% assign firstItem = abandonment.abandonedCheckoutPayload.lineItems | first %}{{ firstItem.image.url }} Abandoned Cart Item URL {% assign firstItem = abandonment.abandonedCheckoutPayload.lineItems | first %}{{ firstItem.product.onlineStoreUrl }} Abandoned Kwik Checkout URL {{abandonment.abandonedCheckoutPayload.note}} Abandoned Kwik […]

whatsapp templates vs chat on desk templates Understanding Template Sections in Chat ON Desk In Chat ON Desk, users can send messages via various channels, including SMS, Email, WhatsApp, and more. Each channel may require specific templates to ensure proper formatting and compliance. This article explains why we have separate sections for templates and how […]

Change display name in whatsapp business API Your WhatsApp Business display name is how your business name will appear to customers when you send messages. After your display name is approved, you can change it if needed. Process for Changing Display Name The steps to change your display name vary depending on whether you have […]

Create Carousel Template on Whatsapp Under main menu click on Whatsapp under channels. Click on templates tab. Then click the `Add (+)` icon located at right bottom of the screen. Click on `New Template`. Select template category. Select template type as carousel. Name your template, and fill in the message body(bubble). Add appropriate message components […]

how to send a whatsapp broadcast campaign Sending a WhatsApp broadcast campaign can be an effective way to reach your audience with important updates, promotions, or announcements. Using the Chat ON Desk dashboard, you can easily set up and send a WhatsApp broadcast campaign. Follow these steps to ensure a smooth and successful campaign launch. […]

Text Truncation for Marketing Messages Text Truncation impacts how users view marketing messages in their chat screens. It shortens, or “truncates,” messages that exceed five (5) lines of text, displaying a clickable ‘Read more’ option. This allows users to view the complete message if they choose. This update is part of WhatsApp’s commitment to enhancing […]

Per-User Marketing Messaging Limits Meta implemented a policy to limit the number of marketing conversations a user receives from any business over a specific timeframe, starting with a small number of conversations that are less likely to be read.  Note that the limit is determined based on the number of marketing template messages that person […]

Chat ON Desk WhatsApp with LeadSquared Installation To integrate Chat ON Desk WhatsApp on LeadSquared, perform the following: Login to your LeadSquared application and head to the Apps Marketplace. Search with the keyword WhatsApp. Click INSTALL on the WhatsApp Messaging Connector plugin. Configuration To configure Chat ON Desk WhatsApp with LeadSquared, perform the following steps: 1. Once installed, hover your […]

Supported Media Types in Whatsapp Messages Image Images must be 8-bit, RGB or RGBA. Image Type Extension Max Size JPEG .jpeg 5 MB PNG .png 5 MB Video Only H.264 video codec and AAC audio codec supported. Single audio stream or no audio stream only. Video Type Extension Max Size 3GPP .3gp 16 MB MP4 […]

Create Whatsapp Campaign Under main menu click on New Campaign under campaigns. Import your xls or xlsx file containg mobile number. Select Whatsapp channel. Enter your campaign name. Then select sheet, if file is multi sheet. Select mobile column. Click on browse template to select template. Then click on Send Now or Schedule SMS.